Help: F.A.Q.
Website issues
Q. I am having one of the following
| Problem | Cause | Solution |
| Site page looks weird: the different elements are out of line or seem to be in the wrong place. | The site has been created in full CSS, a new technology not easily accommodated by older browsers, especially Internet Explorer 6. | Check the version of your Internet Explorer browser. If you have a version earlier than 7, update your browser (see Help). |
| Impossible to validate your registration forms. Repeated error messages when attempting to subscribe online. | The form validation procedure uses javascript. | Enable the javascript option on your browser (see Help). |
| You are unable to access certain items on the “Useful Information” page. Only the first item is available. | This page uses javascript. | Enable the javascript option on your browser (see Help). |
Help
Check the version of your Internet Explorer browser. Click on 'Help' in the menu bar at the top of your browser page. In the pull-down menu, select “About Internet Explorer”. A box will appear showing the version of your navigator.
Install the most recent version of your browser free of charge.
Click on the button given below to access the software download page and follow the instructions given on the site.
Activating javascript on your web browser. This procedure may vary depending on the kind of browser you use. Here are instructions for two of the most widely used browsers. If you are using a different browser, try doing an internet search for the necessary information.
Mozilla Firefox (1.5)
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Internet Explorer (6.x)
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If the above instructions have not solved your problem, please email webmaster@songtsen.org for technical help.
Sponsorships
Q. What is a sponsorship?
A. A sponsorship is a commitment you make to support a specific project with a donation of a specific amount, for a specific duration. It is thanks to regular sponsorships that we can guarantee, for example, the care and education schemes for the many children and orphans we look after, or the scholarships for medical students in Lhasa.
Q. How do I become a sponsor?
A. There are several ways to become a sponsor. You can discuss urgent needs with our contact person; you can choose a specific project that you find important or inspiring, and once you decide the amount, the project and the duration, you can set up your sponsorship online, or by direct bank transfer to the Songtsen foundation in your country. See:
Online options for recurring donations:
- PayPal: Use our PayPal recurring donation form for sponsorships and choose the amount to donate, the currency, and the length of the sponsorship (the number of months)
- Network for Good: Fill out the online donation form powered by Network for Good. In donation preferences, select 'I would like to make this a recurring donation' and choose a monthly, quarterly or annual donation. Online donations are made to the Kangyur Rinpoche Foundation.
Other options:
You can also become a sponsor by phone, fax, mail, or by setting up a direct bank transfer. Please see donation methods for more information.
Q. What types of sponsorships are there?
Sponsorships can be made by an individual, a group, or a corporation / organization. If you would like to become a group / corporate sponsor, please email sponsorship@songtsen.org.
Q. How can I cancel an online sponsorship payment?
A. You may cancel a sponsorship through PayPal by following the steps below. It can be cancelled up to the day of the next scheduled payment.
- Sign in to your PayPal account.
- Click the 'My Account' tab.
- Click the 'History' tab.
- Click the 'Details' of the donation in question.
- Click 'Cancel Subscription'.
- You have successfully cancelled the sponsorship.
See also: